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Privacy Policy

At PavitraEco Innovations, we respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing our products or contacting our team.

This Privacy Policy explains what information we may collect, how we use it and how we protect it.

1. Information We Collect

When you use our website, place an order, contact us or register for our services, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping/delivery address
  • PIN code
  • Order and transaction details
  • Product preferences and enquiries
  • Information provided through contact forms
  • Distributor/business enquiry information

We collect only the information reasonably required to provide our services and process your requests.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Arrange product delivery
  • Provide customer support
  • Respond to enquiries
  • Process returns, replacements and refunds
  • Provide order and delivery updates
  • Contact you regarding your orders
  • Process distributor and business enquiries
  • Improve our products and website
  • Prevent fraud and misuse
  • Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment gateways.

PavitraEco Innovations does not intentionally collect or store sensitive payment credentials such as UPI PINs, ATM PINs, passwords or card security codes.

Payment information may be handled directly by the applicable payment service provider according to its own privacy and security policies.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience.

Cookies may help us remember preferences, understand visitor activity and improve our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to provide our services, such as:

  • Courier and logistics partners
  • Payment gateway providers
  • Website and hosting service providers
  • Technology and analytics service providers
  • Customer support providers
  • Government or legal authorities when required by law

Only information reasonably necessary for the relevant service should be shared.

6. Marketing Communications

If you provide your contact details or otherwise consent to receive communications, we may contact you regarding:

  • New products
  • Offers and promotions
  • Distributor opportunities
  • Business updates
  • Campaigns and sustainability initiatives

You may request to stop promotional communications at any time.

7. WhatsApp & Telephone Communication

If you contact PavitraEco Innovations through WhatsApp, telephone or other communication channels, we may use the information provided by you to respond to your enquiry, process orders or provide customer support.

Third-party communication platforms may have their own privacy policies and terms.

8. Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, accounting, legal, regulatory and business requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

PavitraEco Innovations is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable
  • Opt out of promotional communications
  • Raise a privacy-related concern or complaint

To make a request, please contact us using the details provided below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any changes will be published on this page along with an updated “Last Updated” date.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

PavitraEco Innovations

Website: www.pavitraeco.com

Email: Please use the official email address listed on our website.

Customer Support: Please use the contact details provided on our website.

Our Privacy Commitment

At PavitraEco Innovations, we believe that customer trust is an important part of responsible business. We aim to handle your information responsibly, transparently and securely.

PavitraEco Innovations

Where Innovation Meets SustainabilityPavitra Eco Innovation Privacy Policy

This Privacy Policy describes how Pavitra Eco Innovations (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.


Changes to This Privacy Policy


We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.


How We Collect and Use Your Personal Information


To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view, put in your cart or add to your wishlist.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.



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