At PavitraEco Innovations, we aim to provide quality products and a satisfactory shopping experience. If you receive a damaged, defective, incorrect or eligible product, you may request a return, replacement or refund in accordance with this policy.
A return request may be accepted in cases such as:
For hygiene-sensitive products, including sanitary napkins and personal hygiene products, returns may be subject to additional restrictions for health and safety reasons.
Eligible products may be requested for return within 7 days of delivery.
The customer should contact our support team within this period and provide the order details and necessary evidence.
Requests received after the applicable return period may not be accepted.
For a return to be eligible, the product should generally be:
Products that have been used, altered, damaged or mishandled by the customer may not qualify for return or refund.
Certain products may not be eligible for return due to hygiene, safety or product-specific reasons.
These may include:
Eligibility will be determined based on the nature and condition of the product.
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
We may request:
Our team will review the request and determine the appropriate resolution.
Where appropriate and subject to product availability, PavitraEco Innovations may offer a replacement product instead of a refund.
Replacement eligibility will be determined after verification of the returned product or reported issue.
If a refund is approved, the refund amount will normally relate to the eligible product/order amount as determined by our team.
Shipping charges may be non-refundable unless the return is due to an error attributable to PavitraEco Innovations, subject to applicable law and circumstances.
Once a refund is approved, we will initiate the refund through the applicable payment method or process.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
Customers may request cancellation before the order is dispatched.
If cancellation is accepted after payment has been received, the applicable refund will be processed according to this policy.
Once an order has been dispatched, cancellation may not be possible.
If the return is approved because the customer received a wrong, damaged or defective product, PavitraEco Innovations may arrange or bear the applicable return shipping cost, subject to verification.
For returns requested for other reasons, return shipping charges may be applicable to the customer.
If an order is returned to us because of:
additional shipping charges may apply if the customer requests re-dispatch.
Refund eligibility in such cases will depend on the circumstances and applicable terms.
Returns, replacements and refunds for distributor, institutional and bulk orders may be governed by separate commercial terms agreed at the time of purchase.
Customers should contact the PavitraEco Innovations team for assistance with bulk or distributor orders.
To request a return, replacement or refund, please contact our customer support team with:
Order Number:
Customer Name:
Registered Mobile Number:
Reason for Return:
Photographs/Videos: Where applicable
Our team will review the request and communicate the next steps.
PavitraEco Innovations reserves the right to investigate unusual, fraudulent or repeated return/refund requests.
Requests that appear to involve misuse of the return policy may be rejected, subject to applicable law.
PavitraEco Innovations may update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
For return, replacement or refund-related queries, please contact:
PavitraEco Innovations
Website: www.pavitraeco.com
Email: Please use the official email address listed on our website.
Customer Support: Please use the contact details provided on our website.
We believe in transparent policies, responsible service and customer trust. Our team will make reasonable efforts to resolve genuine product and delivery issues fairly and efficiently.
PavitraEco Innovations
Where Innovation Meets Sustainability
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